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Things that get solved in one email

I lost my licence code

The code is in the email you received when you bought: search your mail for “PresetDock”, spam folder included. If it really will not turn up, write to me with the email address used for the purchase and I will send it again.

I changed computer, or reinstalled Windows

You lose nothing. Reinstall the app, paste the code again and everything is back as it was, remaining AI credits included. The licence covers two computers of your own: if you have replaced one for good and need a slot freed, write to me.

I bought credits and they did not arrive

This happens when an order cannot be matched to a licence code — for example if the payment started from a page opened without going through the app. The order is not lost: it is set aside and I assign it by hand. Send me the order number and the credits arrive.

Windows warns me the file is not safe

If you download a build that is not yet digitally signed, SmartScreen shows a warning: that is the standard reaction to an installer few people have run yet, not a detection of anything harmful. Always download from presetdock.com and nowhere else.

The app cannot find my presets

Point it at the folder where HX Edit keeps your files (the app suggests it on first launch). If you keep them in several folders, import them one at a time: import is idempotent, so re-importing the same folder creates no duplicates.

AI search says I have run out

The free trial includes a limited number of questions. When they run out the rest of the app carries on as normal: text search, filters and browse consume nothing. If you want to keep using the assistant, credit packs are bought from the credits panel inside the app.

Reporting a problem

These three things usually let me understand what happened on the first try:

1. your PresetDock version (bottom of the sidebar);
2. what you were doing, and what you expected to happen;
3. a screenshot, if there is anything to see.

Please do not attach your preset files: they are hardly ever needed, and if they are, I will ask.

Feature requests

Welcome, and I read all of them. Two that come up often, with the honest answer: there is no Mac version today, and how many people ask for it is the only thing that will decide whether and when it appears; support for other devices beyond the Helix family is planned but has no date.

Contact

• Support, refunds, privacy and data protection: info@presetdock.com — one address, and the same person always answers
• All published versions: release history